Privacy Policy
A legal disclaimer
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.purplegatehousing.com
PERSONAL INFORMATION WE COLLECTWhen you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site and information about how you interact with the site. We refer to this automatically-collected information as “Device Information".
WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES:
•Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
•Log files track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
•Web beacons, tags and pixels are electronic files used to record information about how you browse the site.
•Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, and payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
•Communicate with you.
•Screen our orders for potential risk or fraud.
•Provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us). We use the Device Information that we collect to help us screen for potential risk and fraud (in particular your IP address) and more generally to improve and optimize our site.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
DATA RETENTION
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at www.purplegatehousing.com
Terms & Conditions
OUR RESPONSIBILITY
If the property deal falls through due to unforeseen circumstances relating to the property or vendor, Purple Gate Housing will offer to replace the property deal with one of a similar return investment, within 3 months. Alternatively, Purple Gate Housing will refund your money minus our standard £250 admin fee.
If the customer pulls out of the property deal sold to them, within 14 days of the terms & conditions being signed, there is a “no quibble money back guarantee”. This means Purple Gate Housing will refund your money without needing a reason as to why you are withdrawing. This will be minus our standard £250 admin fee.
If the property deal falls through due to the customer being rejected for a mortgage, Purple Gate Housing will endeavour to replace the property deal with one of a similar return investment, if the customer is able to get a mortgage within 6 months of signing these terms & conditions.
A member of Purple Gate Housing (or an appropriately trained representative) has carried out a full inspection of the property and it is as described in the viewing inspection document (which will be sent to you after the fee has been paid). We have done our due diligence, regarding the property, to the best of our ability.
Purple Gate Housing develop an educated estimate of the following (as appropriate to the property deal): rental figures, property outgoings, refurbishment/ renovation costs, required fees and return on investment. However, these are suggested and estimates only and we can’t be held accountable for these figures.
CUSTOMERS RESPONSIBILITIES
The customer must provide any requested documents to Purple Gate Housing for legal purposes (Anti-Money Laundering due diligence) and must inform us of any unspent convictions for fraud or related offences/ current investigations for fraud.
The customer must provide all requested documents to the estate agent, if required, in a timely manner. If the property deal falls through due to the customer failing to provide relevant documents when requested, Purple Gate Housing will not be able to replace or refund the property deal.
If the property deal falls through due to the customer’s own legal, personal or financial circumstances, Purple Gate Housing will not be able to replace or refund the property deal.
If the customer pulls out of the property deal sold to them, more than 14 days after the terms & conditions have been signed, there will be no refund provided.
The customer must consult with a specialised, professional mortgage broker prior to signing these terms and conditions (if applicable for the property deal), unless they are a cash buyer and don’t require a mortgage.
The customer agrees to follow our Complaints Policy and must not share any perceived negative experiences on social media platforms.